F.A.Qs

Disney Villa Vacation Frequently Asked Questions:

We have built the following very long list of questions our guests have asked at various times.

If your question is not answered please use our Contact form to ask your question.

1. We have never stayed in a vacation home, is it expensive?
2. What are the advantages of a villa over a hotel?
3. Does your villa have a private screened-in swimming pool?
4. Where is your villa located?
5. Will someone be available to answer questions?
6. Does your Villa have Cable Television?
7. Can I rent movies on video and DVD?
8. How many people does the Villa sleep?
9. Who are these ” Proud to be private” owners?
10. Are there any Shops and Restaurants close by?
11. Can we get a cheaper villa?
12. Are all towels and linen included?
13. When do you advise pool heat?
14. What about the pool temperature?
15. Why do you have pool alarms on the patio doors?
16. Has the villa got any safety features?
17. Does the villa have its own telephone?
18. Does the home get cheaper the longer I stay?
19. Do you offer any discounts?
20. What do I need to bring?
21. What is provided in the homes?
22. Can I bring my own electrical items?
23. What about garbage disposal?
24. How do I get into the property when we arrive?
25. What about air conditioning?
26. What about our laundry?
27. What is the policy on Smoking and Pets in the Villa?
28. What are the Check In and Check Out times?
29. Do I need Travel Insurance?
30. Why Security deposits?
31. When do I get my security deposit back?
32. What deposit to secure the booking would I need to pay?
33. When do I make payments?
34. Restaurants & Kids!
35. Keep the cost of food and shops down!
36. Cost savers!
37. I have more questions; can I speak to someone?
38. I’ve seen enough, how do I book the villa?
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Disney Vacation Villa Answers

We have never stayed in a vacation home, is it expensive?
It can be less expensive and certainly more enjoyable, secure and comfortable than a hotel, it is certainly more relaxing and memorable! A family frequently requires two hotel rooms which upon arrival may or may not be side by side and sometimes not even on the same floor. With our close to Disney vacation villa you will eliminate the need for two or more hotel rooms and enjoy a more relaxing, secure and family value vacation. Back to Top

What are the advantages of a villa?
Privacy, space, family security and financial savings from having a fully equipped kitchen to prepare meals if you so wish and the ability to order in one of the many home delivery meals; and all of this in a comfortable superbly appointed family vacation villa. The ability to relax in a secure family home and enjoy your own private enclosed swimming pool when you wish. There are no other guests using your pool, accordingly when your children wish to enjoy the pool you are available to keep an eye on them. The pool is available for your use even at the children’s bedtime you can relax in the warmth of your own private pool with the knowledge that your children are safe in your secure villa. You generally do not have this security option and luxury in a hotel. Back to Top

Does your villa have a private screened-in swimming pool?
Yes it most certainly does, you and your children can swim at your leisure ANY time, day or night. Our villa pool and pool deck is enclosed with an insect screen to stop any of the “Florida Bugs” entering (the bugs in France, Spain etc are much more of a problem). The screen also allows any pleasant breeze into the pool deck and seating area but with its lockable doors children cannot “escape” from your pool deck, this gives our guests the added peace of mind that unlike a hotel pool their children cannot “wander off”. Back to Top

Where is your villa located?
Our Orlando vacation villa is located in the Eagle Pointe South community. It is within 10 minutes of the Disney World entrance. We are also within 3 minutes of the Walmart super centre on the marvelous Route 192 with its multitude of shops, flea markets, restaurants etc. There are also numerous Golf courses in the area. You are also within 60 minutes of the Cape Canaveral East coast and the West Gulf coast of Florida. Please be aware that some other communities are a considerable distance from a variety of shops, restaurants etc. Back to Top

Will someone be available to answer questions?
Yes. We have a local and friendly husband and wife management team who look after our villa. They are available to assist you in the unlikely event of anything going wrong AND perhaps even more likely they are your on-site help for local information. Back to Top

Does your Villa have Cable Television?
Yes, we have cable Television. We have TVs for your use and DVD, VCRs & Game Consul etc. Back to Top

Can I rent movies on video and DVD?
There are many local outlets for renting films, including Walmart who have a fabulous and cheap rental service. Back to Top

How many people does the Villas sleep?
Our villa is licenced by the Florida Licensing Authority for 10 people BUT we only accept 8 persons in our villa. We do this to avoid anyone having to sleep in the family room which for a lot of villas is the normal procedure, we consider this allows our guests more personal and enjoyable space. Back to Top

Who are these “Proud to be private” owners?
Various individuals just like you own these homes. We all purchased our Florida holiday homes to enjoy the laid back life style of the area and the warmth, relaxation and attractions of Orlando for ourselves and families. We constantly maintain and add to our close to Disney homes for our own comfort and it is this care, attention and love of our homes that benefits us and our guests. We do not offer any villas that are owned by large companies who have purchased villas and condos just for investment purposes.Back to Top

Are there any Shops and Restaurants close by?
YES within 3 minutes.
Our community is one of the premier locations for easy access to numerous shops, food outlets of both fast food and quality restaurants and all between; as well as flea markets and gifts shops for those “must take back” presents. Some vacation villas at other communities have a small number of shops etc available to them but find they have to travel 30 plus minutes to get to the major shopping and tourist areas. Back to Top

Can we get a cheaper villa?
Sometimes! most tour operators only allocate your villa upon your arrival, this means you are never sure of the location, standard and orientation of your accommodation (I.E. will the pool have the sun on it during the day, or for how long of the day?? a pool deck always in the shade is a disappointment) however, our villa with its views onto the lake from the private enclosed pool and the sun on its deck from breakfast to sunset means that you are not constantly moving to stay out of the shadow. When you book with us you know the villa you book is the villa you will be staying in. Most cheaper villas have what is called back to back facilities which limits your enjoyment, you will find on these occasions that you may have a wooden fence almost at the edge of your pool deck separating you from the other persons pool deck. The ability to relax in a pleasant location after and during a busy time at the Parks and Shops is a great benefit. Back to Top

Are all towels and linen included?
Yes, all towels and linen are provided with abundant spares and generally a selection of beach towels for the pool area.Back to Top

When do you advise pool heat?
As a rough guide pool heat is recommended from November till the end of April. Back to Top

What about the pool temperature?
Our Orlando vacation villa with its private enclosed pool offers optional pool heating. Pool heat is not included in the rental rate. A pool blanket is provided and apart from the height of summer, this should be put on every night and left on when not in use. Pool temperature is effected by the ambient air temperature. Back to Top

Why do you have pool alarms on the patio doors?
Florida law requires that patio doors leading out to the pool are alarmed to stop very young children wandering out to the pool unsupervised. If you have any questions on this matter or if it is not working please contact our management company to deal with the situation. Back to Top

Has the villa got any safety features?
Our villa has all the safety features (and more) required by Florida state law. They include fire alarms and interior lighting in case of an emergency. A fire extinguisher is also supplied for your family’s safety. The doors leading onto the pool area has an audible alarm to alert you should an infant try to get to the pool unattended. Back to Top

Does the villa have its own telephone?
Yes and local calls are free as are calls within USA. To make long distance calls we advise you to purchase a “phone card” purchased from either the nearby Walmart or many other outlets. Full instructions are in the villa. Back to Top

Does the home get cheaper the longer I stay?
Yes, if you want to stay longer than 21 days we can usually make your vacation rate better and if it is for 4 weeks or more, we can probably do even better. Back to Top

Do you offer any late availability discounts / early booking discounts?
At certain times we do offer reduced rates, please inquire about your dates to see if we can offer a preferred rate. Back to Top

What do I need to bring?
We provide everything in the way of linen, towels, (with abundant spares) cutlery, cups, glasses, and kitchen utensils etc, so you only need to bring your personal items with you, toothbrush, shorts, T.Shirts and maybe one or two other things. We also provide hairdryers, electric iron, vacuum cleaner, washing machine, tumble dryer, full kitchen facilities etc. Back to Top

What is provided in the homes?
The Villa is furnished and fully equipped. There are two sets of sheets for each bedroom and two sets of towels for each bathroom. All kitchen utensils and equipment is provided including, plates, cups, glasses, silverware, pots and pans, bake ware, and plastic pool dishes. There is a hair dryer, iron and ironing board and washer and dryer in the Villa. High quality pool furniture including chairs, table & loungers is available. Back to Top

Can I bring my own electrical items?
(This question mainly affects our UK guests)
Most modern electrical items work on dual voltage, but check first. We cannot recommend using items that are not dual voltage albeit American voltage at 110 volts is under half of the UK’s. The most frequent question on this matter generally relates to such as the charger for phones etc, our best advice is to use your car connection lead for charging this type of equipment. Back to Top

What about Garbage disposal?
The garbage bin is stored at the side of the garage. They are emptied early morning on Tuesday and Friday. Please place the bin at the roadside the night before collection and return it the same day to its correct place to avoid a Kissimmee town fine. Back to Top

How do I get into the property when we arrive?
There is a very secure key lock box at the entrance door. You are given the new code when all booking procedures are complete. There are more keys in the villa. When departing on your final day please ensure that you leave the spare keys and have put one back in the lock box. Back to Top

What about air conditioning?
The whole house has aircon and the rooms have a ceiling fan. The thermostat should not need any alteration by the guests. In summer the aircon keeps the house cool and in winter it can be set to heating, Please contact the management agents if you are not happy with the settings. The aircon only works when all doors and windows are closed. Back to Top

What about laundry?
There is a washing machine and tumble dryer in the garage as well as an iron & ironing board. Most guests enjoy the ability to wash clothes etc rather than bringing a suitcase full of dirty washing home with them. Back to Top

What is the policy on Smoking in the Villa; Also can I bring my pet?
We have a no smoking and  no pets policy. We are very careful on both these matters. We assure our guests that they will have a clean & hygienic vacation home upon arrival. Accordingly any evidence of guests smoking in the villa will result in a charge to the security deposit. This restriction should cause no problem to smokers, simply enjoy the ability to smoke within the pool deck area and enclosure. Back to Top

What are the Check In and Check Out times?
The check-in time is 4 PM or later on the day of arrival. The check-out time is 10 AM or earlier on the departure day. This allows the management team time to inspect & clean the villa between guests. Back to Top

Do I need travel insurance?
As with all holidays / vacations we strongly advise you get full travel / medical insurance. Once you have committed yourself to travel and accommodation costs it is to your benefit to “Insure” yourself against any untoward occurrence. Back to Top

Why Security deposits?
Almost none of our guests are subject to a security penalty charge but you are responsible for any damage, missing items or breakages while staying in the villa. We request that you inform the management company at the time of any damage or accident or as soon as possible afterwards. A decision will be taken at that time if a cost to you will be made. Back to Top

When do I get my security deposit back?
Normally there is no charge made. Where damage or a breach of the terms and conditions is found to have taken place a charge may be made. Back to Top

What deposit to secure the booking would I need to pay?
Normally $150 usd. Back to Top

When do I make payments?
Your deposit payment is due within 5 days of us accepting your booking. The accommodation will be held for you for that period of time. Final payment is due 40 days prior to your start date. Back to Top

Restaurants & Kids!
A number of restaurants, such as Shoneys, Ponderosa, Sizzler, Denny’s etc, etc. do all-you-can eat buffet meals. It is good if you are a big eater, just enjoy variety or the kids are fussy eaters (at least if they do not like something they can go and help themselves to something else). Back to Top

Keep the cost of food and shops down!
Check for discount coupons in the local large stores, especially Walmart.Back to Top

Cost savers!
Take drinks (water, soda etc) into the parks to save expensive parks purchase. The parks have free water fountains.

Take some snacks for the kids; it’s cheaper than buying them in the parks.

People tend to dress casual in the parks, and when it rains ponchos from such as Walmart are available for less than $7 plus tax. We generally have ponchos for your use, however, please remember the previous guest may have unintentionally left them in the parks.

Some restaurant chains (Denny’s for example) often have days when kids eat free when accompanied by an adult. Back to Top

I have more questions ; can I speak to someone?
Yes we are always happy to discuss all and any matters with guests, irrespective of whether the question appears important or otherwise. If you are telephoning from USA or Canada please call 01144 1946 810405. From the UK call 01946 810405. Back to Top

I’ve seen enough, how I book the villa or ask a question?
Please complete our Contact Form giving as much information as possible or telephone us….Back to Top